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Automotive Service Operations Manager

3 months ago

Midland, Texas, United States Sewell Family of Companies Full time
Job Overview

Position: Service Manager

Company: Sewell Family of Companies

About Us: The Sewell Family has been a cornerstone in the automotive industry since 1911, rooted in principles of Faith & Family. Our core values of Excellence, Integrity, Character, and Teamwork guide our operations and will continue to do so for the next century.

We are in search of a dedicated leader who excels in guiding teams while achieving outstanding results.

Role Summary: As a Service Manager, your responsibilities will include:

  • Fostering a premier workplace culture
  • Leading your team effectively
  • Enhancing operational efficiency and excellence
  • Delivering exceptional client service and hospitality
  • Driving financial outcomes that support growth

Benefits:

Our comprehensive benefits package includes:

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Retirement Plan

Key Responsibilities:

Your primary duties will involve:

  • Setting a strong personal example for your team
  • Leading your team to success
  • Demonstrating genuine care for team members to ensure retention
  • Resolving issues proactively
  • Recruiting and maintaining a high-caliber workforce
  • Guiding the service department to surpass performance benchmarks
  • Encouraging a culture of accountability, excellence, and teamwork
  • Achieving top-tier technician performance
  • Driving ongoing improvements in service processes and customer satisfaction
  • Attaining top recognition from manufacturers for performance and client care

Expectations:

We seek candidates who can demonstrate:

  • Commitment: A significant investment of time and dedication is essential.
  • High Standards: We expect excellence and a meticulous approach to work.
  • Leadership: Strong leadership skills with accountability for team performance.
  • Adaptability: Ability to thrive in a fast-paced and evolving environment.

What We Offer:

For the right candidate, we provide:

  • A collaborative team environment
  • Opportunities for professional growth and advancement
  • A competitive salary with performance-based incentives
  • A comprehensive benefits package
  • Leadership development and support
  • A dynamic workplace culture