Fire and Water Damage Restoration Specialist

4 weeks ago


Tulsa, Oklahoma, United States SERVPRO of PflugervilleStillwaterGuthrieS TulsaEdmond Full time
Job Description

We are seeking a highly skilled Fire and Water Damage Restoration Specialist to join our team at SERVPRO of Pflugerville/Stillwater/Guthrie/S Tulsa/Edmond. As a key member of our team, you will be responsible for managing and completing jobs according to SERVPRO processes per work order. This includes responding to service calls, setting up and establishing efficient job flow, coordinating requirements for the job, completing job documentation, performing and supervising production work, and monitoring assigned jobs from start to finish.

Key Responsibilities
  • Explain processes and answer customer questions, as needed
  • Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
  • Communicate clear expectations to Production Teams and supervise their activities
  • Write complete mitigation estimates including fire, water, mold
  • Complete ability to use mobile devices to capture appropriate readings
  • Resolve problems quickly as they arise
  • Manage job file documentation to ensure complete and accurate project details
  • Manage and control costs of production projects
  • Manage assets by protecting and using equipment and materials properly
  • Perform sales and marketing activities, including add-on sales and security checks
Requirements
  • Effective written and oral communication
  • Experience in cleaning/restoration required
  • Minimum 3 years Xactimate experience in restoration
  • Minimum 5 years fire and water restoration industry experience
  • High school diploma/GED
  • IICRC certifications preferred
  • Ability to travel locally or out of state when necessary
  • Knowledge of IICRC industry standards to include S500, S520

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.



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