Brand Ambassador

4 weeks ago


Chicago, Illinois, United States Tourneau|Bucherer Full time
Job Title: Client Advisor

Reports to: Store Director, Boutique Manager

Division: Retail, Brand Boutique

Overview:

The Client Advisor is responsible for delivering exceptional client experiences and meeting or exceeding sales objectives within our brand boutique. This role requires creating a positive and inviting environment for discerning clients, showcasing enthusiasm and knowledge of the brand's unique heritage and product offerings.

Key Responsibilities:

  • Client Experience: Ensure a positive, inviting, and elevated environment for clients, greeting them upon entry, listening to their needs, and asking discovery questions.
  • Product Knowledge: Be knowledgeable about the brand's unique heritage, product range, and attributes, educating and informing clients based on their needs.
  • Sales and Service: Implement brand strategies and guidelines, ensuring visual presentation aligns with the luxury image of the brand, and efficiently close and process sales.
  • Client Relationship Building: Obtain client information using the CRM system, build long-term relationships, and handle client issues with diplomatic skills.

Meeting Sales Objectives:

  • Meet or exceed sales objectives for any given month, quarter, and year.
  • Clearly understand daily sales objectives and how they relate to weekly and monthly targets.
  • Focus on developing long-term relationships with clients, following up with them using the CRM system, and incorporating constructive advice from managers to improve sales performance.

Additional Responsibilities:

  • Adhere to all store security procedures.
  • Set up cases and windows.
  • Respect other Client Advisors, fostering an environment of support and collaboration.
  • Adhere to the company dress code policy.
  • Work with team members to ensure the store is clean and attractive at all times.
  • Be on time and attend to attendance requirements.

Brand Responsibility:

  • Ensure appropriate visual merchandising of all products in the store.
  • Check stock on a daily basis and maintain quality of the stock.
  • Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau Bucherer.
  • Embrace and execute the selling and service experience to brand and Tourneau Bucherer standards.

Requirements:

  • A passion for building clientele and selling.
  • Demonstrate an exemplary level of integrity and professionalism at all times.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Meet and exceed company assigned goals, metrics, and objectives.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.


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