Field Engineer Lead
4 weeks ago
About HUB International
HUB International is a global insurance and employee benefits broker that empowers its clients and employees. We help businesses evaluate their risks and develop solutions tailored to their needs. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
We are seeking a highly organized and detail-oriented Field Engineer Lead to join our team. The ideal candidate will have 10+ years of experience in field engineering processes and strong coordination, scheduling, and documentation experience.
Key Responsibilities
- Review and prioritize incoming work orders based on urgency, location, and field engineer availability
- Optimize field engineer schedules to minimize travel time and maximize efficiency
- Maintain central point of contact responsibilities to ensure field engineers have the necessary tools, equipment, and information for each job
- Manage third-party vendor relationships and develop detailed scopes of work for each project
- Adhere to company protocols while maintaining core internal processes documentation
- Track project progress and collaborate with leadership for updates and direction
Requirements
- 10+ years of experience within field engineering processes
- Strong coordination, scheduling, and documentation experience
- Strong attention to detail
- Great communication
- Highly organized
- General knowledge of low voltage cert (LVD Cert), or experience in network support
- General knowledge of installation, break/fix experience
- Strong documentation creation and management, administrative skills, and building documentation for processes taken
- Associate's degree in IT-related field
Preferred Qualifications
- Customer service experience
- M&A experience, understanding of M&A processes
- A+ Certification
About HUB International
HUB International is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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