Customer Service Representative

3 weeks ago


Brighton, Michigan, United States Henderson Glass Full time

Henderson Glass is seeking a skilled Customer Service Representative to join our team. As a key member of our sales staff, you will be responsible for providing exceptional customer service and support to our clients. We offer a competitive hourly rate of $18-$22 per hour, depending on experience.

The ideal candidate will have a strong passion for delivering outstanding customer experiences, excellent communication skills, and the ability to work in a fast-paced environment. You will be expected to greet customers in a timely manner, answer phones professionally, and provide estimates and schedules appointments with customers. Additionally, you will be responsible for verifying insurance deductibles, explaining deductible discount programs, and handling minor customer complaints by telephone and in person.

We are looking for a highly organized and detail-oriented individual who can work well with co-workers, vendors, and customers. You will also be responsible for completing general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor. If you have a valid driver's license and meet our company's driver standards, you may also be required to make collection calls on past due accounts and accurately record such activity.

We offer a comprehensive benefits package, including medical, dental, vision insurance, 401k, and paid time off. Our company requires successful passing of pre-employment screening assessments, including a criminal/DMV background check.



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