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Customer Engagement Representative
2 months ago
Customer Experience Specialist (Advisor) - Job Overview
Position Summary
As a part-time entry-level associate, you will enjoy numerous benefits tailored to your role and duration of service.
Benefits Include:
- Backup childcare services
- Tuition assistance for you and your dependents
- Generous employee discounts
- Medical and dental coverage, along with paid time off
- Rewards and discounts for engaging with new products
- Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.
Customer Experience Specialists serve as the face of Best Buy, dedicated to understanding and addressing the immediate and future needs of our customers. They are committed to building lasting relationships by providing tailored and personalized service.
Our specialists receive comprehensive training to effectively recommend the most suitable products and services. This training encompasses essential skills in delivering exceptional product knowledge and customer service within a customer-centric environment. You will be trained in your area of interest and will have the chance to learn about exciting new product categories as they emerge.
At Best Buy, we strive to create an inclusive work environment where every employee feels valued and can contribute to our collective mission. We are dedicated to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we aim to ensure our workforce reflects the communities we serve.
We prioritize fostering long-term relationships with our applicants, employees, and customers. If you thrive in an environment that encourages both individual and team success, you will find a great fit here.
Key Responsibilities
- Greet and engage customers warmly and amicably.
- Utilize your skills and knowledge to suggest products and services that align with customers' current and future needs.
- Act as a brand ambassador, combining your passion for the Best Buy brand, customer service, and technology to serve our customers.
- Assist customers with their orders, returns, and exchanges.
- Apply your knowledge and expertise through continuous learning and self-improvement.
- Leverage available resources to stay updated on skills and promotional initiatives.
- Contribute to profitable growth during peak business times while maintaining a focus on customer satisfaction.
- Ensure your department is well-stocked and organized.
- Collaborate effectively with supervisors and colleagues across departments.
Basic Qualifications
- Ability to thrive in a fast-paced, team-oriented environment.
- Flexibility to work a schedule that accommodates your availability, including weekends, evenings, and holidays.
