Customer Service Ambassador

2 weeks ago


Punta Gorda, Florida, United States Alan Johnson Realtor Full time
Job Summary

We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication skills, a strong ability to empathize with clients, and a passion for delivering outstanding service.

Key Responsibilities

Client Interaction
Serve as the primary point of contact for clients seeking assistance, providing accurate information about programs and services

Issue Resolution
Address client inquiries, concerns, and complaints in a professional and timely manner, ensuring all issues are resolved to the client's satisfaction

Support Services
Assist clients with completing applications for various support programs, including food, shelter, and financial aid, and provide guidance on necessary documentation

Data Entry
Accurately input client information and interaction details into our database, maintaining confidentiality and ensuring data integrity

Resource Coordination
Connect clients with appropriate resources and services based on their needs, collaborating with other departments to ensure comprehensive support

Follow-Up
Conduct follow-up calls and outreach to ensure clients receive the support they need and gather feedback on service quality

Documentation
Prepare and maintain records of client interactions, services provided, and outcomes, assisting with reporting and documentation as required

Training and Development
Participate in ongoing training and professional development to stay informed about program changes, service delivery improvements, and best practices

Requirements

Education
High school diploma or equivalent required; an associate degree or higher in social services, business administration, or a related field is a plus

Experience
Previous experience in customer service, particularly in a non-profit or social services setting, is preferred

Communication Skills
Excellent verbal and written communication skills with the ability to convey information clearly and empathetically

Problem-Solving
Strong problem-solving abilities with a focus on resolving client issues effectively and efficiently

Interpersonal Skills
Demonstrated ability to build rapport and maintain positive relationships with clients from diverse backgrounds

Organizational Skills
Ability to manage multiple tasks and prioritize work in a fast-paced environment

Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer management software or databases

Confidentiality
Strong understanding of privacy and confidentiality practices related to client information

Benefits

Competitive Salary
Salary based on experience and qualifications

Health Insurance
Comprehensive health, dental, and vision coverage

Retirement Plan
401(k) plan with employer matching

Paid Time Off
Generous vacation, sick leave, and personal days

Professional Development
Access to training programs and opportunities for career growth within the organization

Work-Life Balance
Supportive work environment with flexible scheduling options

Community Impact
Be a part of a dedicated team making a meaningful difference in the lives of those in need.

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