Customer Service Ambassador
2 weeks ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication skills, a strong ability to empathize with clients, and a passion for delivering outstanding service.
Key Responsibilities
Client Interaction
Serve as the primary point of contact for clients seeking assistance, providing accurate information about programs and services
Issue Resolution
Address client inquiries, concerns, and complaints in a professional and timely manner, ensuring all issues are resolved to the client's satisfaction
Support Services
Assist clients with completing applications for various support programs, including food, shelter, and financial aid, and provide guidance on necessary documentation
Data Entry
Accurately input client information and interaction details into our database, maintaining confidentiality and ensuring data integrity
Resource Coordination
Connect clients with appropriate resources and services based on their needs, collaborating with other departments to ensure comprehensive support
Follow-Up
Conduct follow-up calls and outreach to ensure clients receive the support they need and gather feedback on service quality
Documentation
Prepare and maintain records of client interactions, services provided, and outcomes, assisting with reporting and documentation as required
Training and Development
Participate in ongoing training and professional development to stay informed about program changes, service delivery improvements, and best practices
Requirements
Education
High school diploma or equivalent required; an associate degree or higher in social services, business administration, or a related field is a plus
Experience
Previous experience in customer service, particularly in a non-profit or social services setting, is preferred
Communication Skills
Excellent verbal and written communication skills with the ability to convey information clearly and empathetically
Problem-Solving
Strong problem-solving abilities with a focus on resolving client issues effectively and efficiently
Interpersonal Skills
Demonstrated ability to build rapport and maintain positive relationships with clients from diverse backgrounds
Organizational Skills
Ability to manage multiple tasks and prioritize work in a fast-paced environment
Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer management software or databases
Confidentiality
Strong understanding of privacy and confidentiality practices related to client information
Benefits
Competitive Salary
Salary based on experience and qualifications
Health Insurance
Comprehensive health, dental, and vision coverage
Retirement Plan
401(k) plan with employer matching
Paid Time Off
Generous vacation, sick leave, and personal days
Professional Development
Access to training programs and opportunities for career growth within the organization
Work-Life Balance
Supportive work environment with flexible scheduling options
Community Impact
Be a part of a dedicated team making a meaningful difference in the lives of those in need.
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