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Hospitality Ambassador
2 months ago
The Westin New York Grand Central is a dynamic and people-first environment where you can rise to new heights in your career. We're looking for positive, adaptable, and intuitive individuals who are passionate about delivering exceptional guest experiences.
Job SummaryWe're seeking a skilled Room Service Server to join our team at The Westin New York Grand Central. As a Room Service Server, you will be responsible for delivering exceptional guest experiences by serving food and beverages in a timely and efficient manner.
Responsibilities- Set up and deliver all food and beverage orders in accordance with established guidelines, procedures, and policies.
- Conduct floor sweeps and retrieve all food and beverage trays to maintain established sanitation guidelines.
- Set up and deliver all VIP amenities.
- Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
- Complete all shift side work as outlined in the hotel's operating policies and procedures.
- Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
- Report all communication to immediate shift supervisor.
- Perform all cash handling responsibilities in accordance with company policies and procedures.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
- Ability to communicate well with guests.
- Ability to grasp, bend, lift, and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
- Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences.
The Westin New York Grand Central offers a comprehensive benefit program that provides you with choices for your physical, mental, and financial wellness. Our benefits include:
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
- Vision insurance programs through EyeMed.
- Vacation, Sick, and Vacation programs for time off.
- Pet insurance through the ASPCA.
- Supplemental, Spousal, and Child Life insurance.
- Short and Long-Term Disability plans.
- 401(k) Savings Plan with matching funds.
- Discounts through our 'YouDecide' and Hotel Room Discount programs.
The Westin New York Grand Central is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
