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Client Support Specialist
2 months ago
Role Overview:
As a vital member of our team, you will be responsible for managing and resolving all customer service inquiries received through various channels, including phone and email.
Key Responsibilities:
1. **Ownership of Customer Interactions:** Ensure that all daily customer service communications are logged and addressed promptly, adhering to established service level agreements (SLAs).
2. **Effective Communication:** Maintain a strong focus on clear and concise communication, ensuring that customers are kept informed throughout the resolution process.
3. **Issue Resolution:** Identify and address any operational challenges that may affect customer satisfaction, working collaboratively with relevant teams to implement solutions.
Qualifications:
To excel in this role, candidates should possess excellent interpersonal skills, a proactive approach to problem-solving, and a commitment to delivering exceptional customer service.
