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Customer Service Representative

2 months ago

Dunkirk, New York, United States Lake Shore Sa Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Lake Shore Sa. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Provide personalized customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Perform account maintenance, customer research, and assist with other projects as requested by management.
  • Provide electronic banking support, including ATM and debit card assistance, online banking, bill payment, and E-statement enrollment and maintenance.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.

What We Offer:

  • A dynamic and inclusive work environment that encourages employees to demonstrate their strengths and passions.
  • Frequent coaching with managers to enable professional growth and career pathing.
  • The opportunity to work for a growing team with proven success.
  • A comprehensive benefits package, including a 401(k) plan and paid time off.

Requirements:

  • PC skills, including Word, Excel, and PowerPoint.
  • Maintain a high degree of confidentiality.
  • Strong interpersonal and communication skills.
  • Consultative selling skills.
  • Prior customer service experience preferred.