Team Member Experience Development Manager

5 days ago


Columbus, Ohio, United States Centra Credit Union Full time
About Centra Credit Union

Centra Credit Union is a leading financial institution dedicated to serving its members and the community. We are committed to providing exceptional service, innovative products, and a positive work environment.

Job Summary

We are seeking a highly motivated and experienced Team Member Experience (TME) Development Manager to join our team. The successful candidate will be responsible for fostering the growth and development of our team members, ensuring they have the skills and knowledge needed to excel in their roles.

Key Responsibilities
  • Develop and implement comprehensive training programs to enhance team member skills and knowledge
  • Collaborate with the TME Director Training and Development to identify career paths and provide resources for individual development plans
  • Administer and maintain learning and development resources, tracking development plans across the organization
  • Research and analyze opportunities and gaps in team member development, developing coaching, career paths, and training strategies to improve job competencies and team member engagement
  • Provide subject matter expertise, tools, resources, guidance, and solutions to team members, supervisors, and coaches in areas of competency development, career pathing, and individual development
  • Facilitate team member training and create a positive learning environment, including administratively facilitating guest presenters, development meetings, and TME events
  • Ensure coaching plans are updated to effectively bridge gaps, improve performance, adaptability, and goal achievement in response to Centra's evolving needs
Requirements
  • Bachelor's degree or better
  • 5-8 years related experience or better
  • Equivalent combination of education and experience
What We Offer

Centra Credit Union offers a competitive salary, excellent benefits, and a positive work environment. We are an equal opportunity employer and welcome applications from diverse candidates.



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