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Account Support Associate

2 months ago

Ypsilanti, Michigan, United States BANKSUPPLIES INC Full time
Job Description

Job Summary:

BANKSUPPLIES INC is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities:

  • Order Processing: Accurately process customer orders in a timely and efficient manner.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Account Management: Maintain accurate customer records, update account information, and ensure seamless customer experiences.
  • Problem Solving: Analyze customer complaints, determine root causes, and implement effective solutions to resolve issues.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively promote and sell them to customers.
  • Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives and provide exceptional customer service.

Benefits:

  • Competitive Salary: Earn a competitive salary and benefits package.
  • Opportunities for Advancement: Grow your career with BANKSUPPLIES INC and take on new challenges and responsibilities.
  • Collaborative Work Environment: Work in a dynamic and supportive team environment that fosters growth and development.
  • Professional Development: Receive training and development opportunities to enhance your skills and knowledge.

Requirements:

  • Customer Service Experience: Proven experience in customer-facing roles, with a focus on providing exceptional service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve complex customer issues.
  • Product Knowledge: In-depth knowledge of banking and financial products and services.

Preferred Qualifications:

  • Banking or Financial Experience: Experience working in banking or financial services, with a focus on customer service and account management.
  • Relevant Certifications: Relevant certifications, such as customer service or sales certifications.