High Line Visitor Experience Manager

3 weeks ago


New York, New York, United States Friends of the High Line Full time
High Line Visitor Experience Manager

We're seeking an experienced Visitor Experience Manager to join our team at the Friends of the High Line. As a key member of our operations team, you'll be responsible for ensuring an exceptional experience for our visitors, from greeting guests to providing information about park activities and services.

About the Role:

  • Develop and maintain relationships with staff, visitors, and external partners to enhance the overall park experience
  • Ensure effective communication and coordination with various departments to deliver high-quality services
  • Implement strategies to improve visitor engagement and satisfaction
  • Monitor and report on visitor interactions, feedback, and concerns

Requirements:

  • Experience in customer-facing roles or similar environments
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work independently and as part of a team

Benefits:

  • Paid Time off, including sick time and paid holidays
  • Free entrance to Whitney Museum
  • 403(b) retirement plan contribution

Salary:$22/hour



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