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Customer Service Ambassador

2 months ago

Chicago, Illinois, United States Redwood Logistics Full time

Job Summary:

We are seeking a highly skilled Customer Operations Representative to join our team at Redwood Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date on company policies and procedures to provide accurate information to customers.
  • Participate in ongoing training and development to improve customer service skills.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a retail or logistics environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong attention to detail and organizational skills.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading logistics company.