Depot Fulfillment Specialist

As a Depot Fulfillment Specialist at ProEnergy Services, you will serve as the primary point of contact between Customer Service, Operations, Sales, and Commercial Operations for customers with units in the Aero Depot. Your key responsibilities will include resolving customer complaints, working closely with the Aero Depot, ARM, and Aero Field Service Manager to update policies and procedures, and tracking and reporting on the scheduling and progress of all turbine-related customer overhauls and services.

• Issue Work Order Releases to advise Operations of jobs coming in and alerting them to any commercial changes to jobs already in process.
• Provide constant communication on the status of all jobs to the assigned Customer Service Manager and internal stakeholders.
• Provide cost and selling information to Commercial Operations Team for all proposals.
• Develop and manage change orders.
• Technically manage and provide project management.
• Work with Project Coordinator to gather resources within the organization.
• Follow the contract.
• Close out projects.
• Develop and Maintain Standard Pricing for all component inspections and repairs.
• Provide help and advice to customers using the organization's products or services.
• Keep accurate records of discussions or correspondence with customers.
• Analyze statistics or other data to determine the level of customer service the organization is providing.
• Produce written information for customers, often involving the use of computer packages/software.
• Develop feedback or complaints procedures for customers to use.
• Meet with other managers to discuss possible improvements.
• Learn about your organization's products or services and keep up to date with changes.
• Work with Logistics to get parts shipped on time and to develop packing slips.
• Maintain an orderly workflow according to priorities.
• Ensure budget/lead time requirements are met to improve customer satisfaction.

• Minimum of Associate's degree in business or a technical area of study with 3+ years of related industry work experience.
• OR High School Diploma and 5+ years of related industry experience.
• Demonstrated LM6000 and LM2500 experience in maintenance and/or operations.
• Must read, write, and speak fluent English.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
• Successful candidate will need to satisfactorily complete pre-employment drug screen and background check.

• Excellent communication skills; bilingual skills in both English and Spanish a plus.
• Basic math and computer skills.
• Time management and organizational skills are also beneficial.
• Be adept at problem solving.
• Heavy lifting may be required.
• Technical competence including understanding software, hardware, networks, etc.