Technical Solutions Specialist
1 week ago
Job Summary
We are seeking a highly skilled Technical Solutions Specialist to join our team at Huber & Associates. This role will be responsible for providing top-notch technical support and solutions to our clients in the public and private sectors.
About the Role
The successful candidate will work closely with our team to deliver excellent client service, troubleshoot technical issues, and implement new technologies and solutions. They will also be responsible for training end-users, preparing work schedules, and maintaining confidentiality of client information.
Key Responsibilities
- Provide expert technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Analyze support data to identify trends and make recommendations to improve processes
- Work with the team to manage the Help Desk Ticket Board and ensure performance metrics are met
- Dispatch calls/tickets to helpdesk team to meet client SLA
- Provide team assistance as needed when the Team Lead is unavailable
Requirements
To be successful in this role, you will need:
- Excellent communication and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Strong analytical and technical skills
- Familiarity with IT systems and software
What We Offer
In return for your expertise, we offer a competitive salary of $55,000 - $70,000 per year, depending on experience. Our company is committed to excellence in our internal operations and business practices, and we are proud to be a Woman Owned Business Enterprise certified by the state of Missouri.
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