Business Office Representative
1 week ago
Job Summary
This role is responsible for providing exceptional customer service in a fast-paced, team-oriented environment. As a Business Office Associate, you will be responsible for facilitating the sales, auction, and appraisal process, including cash management, paperwork processing, and customer service.
Key Responsibilities
• Assist store personnel and departments in their daily functions, adhering to CarMax guidelines.
• Provide customer service by greeting customers, balancing traffic, answering questions, and explaining paperwork processes.
• Seek win-win solutions for customers and partners.
• Process paperwork associated with retail and wholesale automobile sales, including printing reports, maintaining deal jackets, and contacting finance companies.
• Manage multiple pay types, including receiving and counting money, distributing funds, and preparing deposits.
• Process auction sales, dealer registration, and appraisal lane purchases, including collecting titles, payoffs, and paperwork.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
Requirements
• Ability to read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance customer and business needs.
• Understand numeric filing systems and use word processing, spreadsheet, and other programs.
• Ability to prioritize and multitask in a deadline-oriented environment.
• Lift objects weighing up to 15-20 lbs and speak and listen effectively with internal and external customers.
• Maintain confidentiality of records, files, and reports.
Work Environment
This role requires a pleasant, but noisy office environment with numerous distractions and disruptions due to incoming communication. May require walking or standing for extended periods and working various shifts, including nights, weekends, and holidays.
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