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Sales Associate for Retail Operations

2 months ago

Charlotte, North Carolina, United States Kiefer Aquatics Full time
Job Type

Full-time

Description


The Retail Sales Associate will support all facets of efficiently managing our Kiefer Aquatics retail outlet, including delivering exceptional sales and service to teams associated with our brand.

This is a full-time role, requiring flexibility across five varied days each week, including some weekends.

Key Responsibilities:

Team Sales:

  • Customer service remains the top priority.
  • Develop and nurture business relationships with existing and potential teams; drive profitable new business opportunities.
  • Engage in telephone outreach, email correspondence, and schedule face-to-face meetings with clients.
  • Provide teams and prospects with pricing proposals for suits, equipment, and related items.
  • Collaborate with teams to finalize suit selections, cap options, and other necessary gear.
  • Coordinate fitting appointments with teams.
  • Process orders for all team merchandise and manage invoicing for team purchases; submit special orders to the store manager.
  • Facilitate communication and order completion for each team, ensuring follow-up.
  • Maintain organized team files with essential information, documenting suit selections, fitting schedules, and team incentives.
  • Update Microsoft Teams with relevant team information, including suit confirmations, fitting details, proofs, and orders.
  • Stay informed about product offerings and pricing from key vendors.
  • Collaborate with the graphics department to design logos and coordinate embroidery/screen printing for apparel.
  • Provide management with verbal and written reports on customer needs, issues, interests, competitive landscape, and potential for new offerings.
  • Maintain regular communication with the store manager and sales team.
  • Participate in team sales and store meetings.
  • Update customer records and communication logs.

Retail Sales:

  • Customer service is the highest priority.
  • Assist with merchandising, inventory replenishment, and overall store organization.
  • Attend off-site events to provide retail sales and service support.
  • Handle incoming inventory and outgoing shipments as necessary.
  • Prepare company vehicles with merchandise for off-site events.
  • Open and close the store as required.

Education and Experience:

  • High school diploma or equivalent.
  • Basic computer proficiency, including Microsoft Office (training will be provided for our POS system and related retail management software).

Skills and Attributes:

  • Experience in customer service or retail environments.
  • Friendly, approachable, and sociable demeanor.
  • Knowledge of the swimming industry is advantageous but not mandatory.
  • Basic computer skills, including Microsoft Office (experience with retail POS systems is a plus).
  • Ability to work independently and make informed decisions.
  • Reliable transportation for commuting and attending events.
  • Strong organizational, prioritization, and time management skills.
  • Team-oriented, capable of thriving in a collaborative retail environment.

Supervisory Responsibilities:

This position does not involve supervisory duties.

Physical Requirements:


The physical demands of this role are representative of those required to successfully perform essential job functions.


  • Regularly required to stand for extended periods, kneel, climb, twist, and lift over 30 pounds.

Position Type and Expected Hours of Work:


This is a full-time, hourly position requiring a flexible schedule, including weekdays and weekends (starting as early as 6:30 am). Occasional evening shifts may be necessary.



*We offer competitive benefits, including a 401K program for full-time employees.

*We are an equal opportunity employer committed to the success of our team.

This job description is not intended to be an exhaustive list of activities, duties, or responsibilities required of the employee. Duties and responsibilities may change or new ones may be assigned at any time.



Salary Description

$40,000 - $46,000 per year