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Cannabis Retail Operations Manager

2 months ago

Bellefonte, Pennsylvania, United States Terrapin Investment Fund 1, LLC Full time
Job Overview

Position: Cannabis Retail Operations Manager

Location: Bellefonte, Pennsylvania

Reporting To: Director of Retail

Company Overview

Terrapin Investment Fund 1, LLC is seeking a Cannabis Retail Operations Manager to enhance our dynamic team. As a leader in the cannabis sector, we pride ourselves on delivering high-quality medical and recreational cannabis products. Our expansion efforts in Pennsylvania have created an exciting opportunity for a dedicated professional to oversee our retail operations.

Key Responsibilities

  • Train and mentor staff to ensure exceptional customer service and efficient sales processes.
  • Delegate tasks effectively among floor staff to optimize operational flow.
  • Monitor team dynamics and enhance productivity through collaborative efforts.
  • Conduct regular performance evaluations to foster a culture of excellence and teamwork.
  • Implement disciplinary measures when necessary and recognize outstanding contributions.
  • Lead by example to cultivate a positive and safe workplace environment.
  • Manage staff schedules to align with business demands.
  • Maintain comprehensive knowledge of all store roles to provide support and training.
  • Encourage staff ownership and pride in their roles.
  • Oversee staff performance and suggest improvements to enhance operational efficiency.
  • Recruit, develop, and train dispensary personnel, creating educational resources on cannabis products.
  • Provide constructive feedback to staff to improve performance and operational efficiency.
  • Engage with ownership and administrative teams regarding quality and compliance issues.
  • Communicate policy changes and new product information to staff.
  • Act as a liaison with vendors, law enforcement, and regulatory officials.
  • Coordinate community outreach and educational initiatives.
  • Ensure confidentiality in accordance with HIPAA regulations.
  • Support staff in achieving sales goals through effective communication and resource provision.
  • Address patient inquiries and resolve service-related issues.
  • Collaborate with HR on payroll and employee documentation.
  • Work closely with the Assistant Store Manager to ensure management alignment.
  • Manage inventory processes and ensure product quality and compliance.
  • Stay informed on product trends and compliance regulations through ongoing education.
  • Utilize the MJ Freeway system for tracking and managing cannabis products.
  • Foster innovative marketing strategies to drive sales growth.

Qualifications

  • Ability to pass state-mandated background checks and complete required training.
  • Extensive managerial experience, preferably in a cannabis retail setting.
  • Experience in inventory management and financial reconciliation.
  • Proficient in computer applications, including retail software and MS Office.
  • Experience in cash handling and daily financial reporting.
  • Familiarity with state-mandated point-of-sale systems.

Benefits

  • Parental leave after one year of employment.
  • Health insurance coverage.
  • Paid time off.
  • Dental and vision insurance.
  • 401(k) plan with company matching after one year.
  • Life insurance and health savings account options.

About Terrapin

Founded in 2009, Terrapin Investment Fund 1, LLC is a family-owned cannabis company committed to quality and patient care. We operate with a focus on corporate responsibility and community engagement, ensuring our products meet the highest standards. Our mission is to provide accessible, affordable cannabis solutions while fostering a positive impact in the communities we serve.