Customer Service Representative

2 weeks ago


Nampa, Idaho, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our pheresis process, from preparing the donor and equipment to monitoring the process and responding to any issues that may arise.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and ensure all necessary equipment is in working order.
  • Monitor the donor and the pheresis process, responding promptly to any alarms or signals that may occur.
  • Disconnect the donor when the process is complete and ensure the donor area is clean and organized.
  • Use a Personal Digital Assistant (PDA) to record incidents and events that occur during the pheresis process.
  • Alert the Group Leader or Supervisor to any donor flow issues or concerns.
  • Ensure accurate recording of donor data in the electronic donor information management system.
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience in a medical or health provider environment.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasional lifting and carrying of up to 25 pounds.
Working Conditions

This is a fast-paced environment with frequent interruptions. You will be frequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens. You will be required to wear Personal Protective Equipment while performing specific tasks or in certain areas.

CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We offer a range of benefits, including options for health care benefits, company-provided basic life insurance, and the option to participate in our 401(k) Savings Program.



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