Front Desk Associate

4 weeks ago


Garland, Texas, United States Blue Sky Hospitality Solutions Full time
Job Summary

The Front Desk Agent is a key member of our hotel team, responsible for ensuring a seamless and enjoyable experience for our guests from check-in to check-out.

Key Responsibilities
  • Assist guests with arrival and departure, providing exceptional service and ensuring a positive experience.
  • Process guest registrations, manage room assignments, and handle cash and credit transactions with accuracy and efficiency.
  • Collaborate with other hotel departments to provide a comprehensive and personalized experience for each guest.
  • Communicate effectively with guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage guest requests, inquiries, and complaints, ensuring follow-up and resolution in a timely manner.
  • Generate and distribute daily and weekly reports, maintaining accurate records and ensuring compliance with hotel policies and procedures.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel front desk experience is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to multitask, prioritize, and maintain attention to detail in a dynamic and ever-changing environment.
  • Physical stamina to work on feet for extended periods, with occasional lifting and bending.
What We Offer

As a member of our hotel team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace.


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