Front Desk Associate
3 weeks ago
At Fitness Connection, we're seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will play a vital role in creating an exceptional experience for our members and guests.
Key Responsibilities:- Provide exceptional customer service and create a welcoming environment for members and guests.
- Manage the front desk area, including checking in members, registering guests, and answering phone calls.
- Assist with routing telephone inquiries and directing guests to the appropriate Fitness Consultant.
- Maintain a clean and organized front desk area, including restocking retail offerings as needed.
- Meet and exceed daily and monthly pro shop goals by promoting and selling drinks, bars, supplements, and merchandise.
- Complete member and guest check-ins, basic member account inquiries, and monitor check-ins to identify delinquent accounts.
- Notify management of any member assistance escalations and maintain a positive relationship with the entire club team.
- High school diploma or equivalent preferred.
- Previous experience in hospitality or customer service preferred.
- Excellent verbal and written communication skills.
- Ability to interpret business communications, including personal training contracts and pricing packages.
- Physical demands include bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking, with the ability to lift 50 pounds.
We offer a comprehensive training program, EPIC Training, which will equip you with the skills and knowledge to succeed in this role. If you're passionate about delivering exceptional customer service and creating a positive experience for others, we encourage you to apply for this exciting opportunity.
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Front Desk Associate
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