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Cybersecurity Specialist

2 months ago


Beltsville Maryland, United States Peraton Full time
Job Summary

Peraton is seeking a highly skilled Cyber IT Specialist to join our team in providing leading cyber and technology security experience to enable innovative, effective, and secure business processes.

Key Responsibilities
  • Monitor and respond to service requests in a timely manner.
  • Clearly and accurately detail, monitor, and track all work through events logged and resolved in a government-furnished IT service management tool.
  • Diagnose and resolve customer-reported system incidents, problems, and events, keeping users informed of incident and resolution status.
  • Implement industry-recognized IT service management processes to support organizational increase in high-reliable IT services.
  • Provide status and outage communication via phone, email, and web sites within 15 minutes of identification.
  • Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representatives and Contracting Officers' Representatives.
  • Develop, maintain, and implement a Major Incident Response plan to support priority service restoration, stakeholder and Government awareness, and escalation path for significant service degradations as outlined by the Government.
  • Provide service restoration support, including implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator, maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.
Requirements
  • Required: Bachelor's degree and a minimum of 2 years' of relevant experience. An additional 4 years of experience may be substituted in lieu of degree.
  • Ability to support 24x7x365 system monitoring, customer, and technical support role.
  • Must be able to support 3rd Shift - 10:00 pm - 6:00 am.
  • Have one of the following certifications: CCNA Security, CEH, CISSP, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP.
  • U.S. citizenship required.
  • Active Secret security clearance, with the ability to obtain a final Top Secret security clearance.