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Project Support Coordinator

7 days ago

Bothell, Washington, United States Cascade Drilling, LP Full time
Role and Responsibilities

The Client Experience Coordinator is an essential part of the Client Experience Team, working tirelessly to understand the needs and motivations of the target audience, deliver the right resources at the right time, and exceed expectations to drive client success. This involves collaborating with field operations, administration, and corporate services teams to gather client feedback and insights that drive excellence throughout the entire brand experience.

Essential Functions
  • Liaison with estimators and operations to provide client support on pending opportunities to win the business.
  • Qualify assigned leads and opportunities, enter them into Salesforce database.
  • Nurture marketing qualified leads through the opportunity pipelines.
  • Monitor 90-day and 1-year opportunity pipeline to ensure timely proposal follow-up and data integrity of assigned opportunities in Salesforce.
  • Coordinate projects with operations team, log activity in Salesforce and maintain accurate prospect, account, and opportunity information.
  • Connect clients with outbound sales, technical experts, or senior management when appropriate to support their needs.
  • Capture client feedback for actionable insights that contribute to improving the client experience and internal workflows.
  • Maintain relationships with clients to ensure long-term business success.