Healthcare Support Specialist

3 weeks ago


New York, New York, United States Allara Health Full time
About Allara Health
Allara Health is a specialty care platform dedicated to providing expert healthcare solutions for millions of people living with complex, hormonal, and gynecologic conditions. Our mission is to make high-quality medical care accessible online by connecting patients with qualified medical practitioners and registered dietitians who have a deep understanding of hormonal and metabolic care.

We are looking for a Patient Care Concierge to join our team and support our patients as well as our practitioners. This role plays a crucial part in ensuring that our patients receive the best possible experience. You will work closely with both patients and providers to guarantee that our patients' needs are met.

Key Responsibilities:
  • Deliver exceptional service to patients through messaging, email, and phone.
  • Support clinicians with patient coordination and actively seek ways to improve provider workflow.
  • Provide ongoing case management and chart reviews to ensure patients are prepared for their appointments.
  • Answer user questions about our product and provide personalized online appointment booking support.
  • Work with patients and providers to fulfill medical needs, including laboratory orders and prescriptions.
  • Triage calls from pharmacies, external providers, and insurance companies.
  • Relay customer insights to inform product development.
  • Perform other duties as assigned.

The ideal candidate will possess a background in customer-facing roles, preferably with experience in healthcare. They should also demonstrate strong attention to detail, problem-solving skills, excellent written and verbal communication skills, and empathy for patients. Prior experience working remotely in a healthcare setting is a plus.

This is a $20/hour, part-time position (20 hours per week) with the opportunity to convert to a full-time role. As a remote worker, you'll be able to work from anywhere and enjoy a flexible schedule.
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