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Care Specialist

2 months ago

Phoenix, Arizona, United States Upward Health Full time
About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical care, offering 24/7 whole-person care to patients in need. Our team of dedicated professionals is committed to delivering exceptional care and support to our patients, and we're seeking a skilled Care Specialist to join our team.

Job Summary

The Care Specialist will work closely with patients, families, and healthcare providers to deliver high-quality care and support in the comfort of the patient's own home. This role requires strong critical thinking skills, excellent communication and interpersonal skills, and the ability to work independently in an unstructured environment.

Key Responsibilities
  • Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
  • Meet patients in their home or in the community to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
  • Support patients in meeting their healthcare goals, including quality measures, and work with the interdisciplinary team to meet market and/or organizational goals.
  • Obtain and record vital signs and other health information in electronic medical records, analyze patient data to determine patient needs or treatment goals, and assess physical conditions to aid in diagnosis and treatment.
  • Explain technical medical information to educate patients, cultivate and support primary care providers with timely communication and integration of information into the care plan, and build rapport with patients using motivational interviewing techniques.
Requirements
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required.
  • A valid driver's license and auto liability insurance.
  • Reliable transportation and the ability to travel within your assigned territory or other as needed to support patient needs and training requirements.
  • Experience in Chronic Care Management model or experience with chronically ill/elderly patients.
  • Long-time resident of the community with good knowledge of the resources of this community.
  • Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
  • Technologically savvy with basic computer skills, including ability to type.
  • Multi-lingual capabilities preferred, but not required.
What We Offer

Upward Health is proud to offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and compassionate individual with a passion for delivering high-quality care, we encourage you to apply for this exciting opportunity to join our team as a Care Specialist.