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Tech Support Specialist

1 month ago

Aragüés del Puerto, Huesca, United States Xcelerate Solutions Full time

Xcelerate Solutions is seeking a skilled Tech Support Specialist to join our team in Fairfax, VA.

About the Role

This exciting opportunity offers a unique chance to work with a dynamic and versatile team of professionals in a fast-paced GovCon industry environment.

The successful candidate will be responsible for providing top-notch technical support and maintaining a multi-site IT infrastructure that includes Microsoft Office 365, Azure, Windows operating systems, and more.

Key Responsibilities
  • Maintaining and administering a complex IT environment across multiple sites
  • Ensuring all work is done in compliance with ISO 20000 and 27000 management systems
  • Creating and updating IT procedural documentation and system documentation
  • Planning, migrating, and integrating critical business systems and applications
  • Supporting laptop and mobile device support, Microsoft O365 account maintenance, and Windows operating system deployment
  • Responding to user requests, problems, and concerns
Requirements
  • 4 years of experience supporting corporate IT environments with structured processes, change management, and ticketing systems
  • Experience with Microsoft Azure GCC High and Office 365 required
  • 4+ years of experience as a system administrator with expertise in User account creation in Azure, installation of workstation operating systems, Active Directory, Dynamic Groups, and utilities
  • Documenting processes and creating/maintaining operating procedures experience
  • Dell laptop hardware experience, imaging, staging, and deployment
  • Ability and willingness to obtain a security clearance
Estimated Salary: $80,000 - $110,000 per year

Xcelerate Solutions is an equal employment opportunity/affirmative action employer. We provide reasonable accommodations if needed because of an applicant's or employee's disability. Pay transparency notice: Xcelerate Solutions will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.