Sales and Service Advocate

2 days ago


Schaumburg, Illinois, United States Universal Energy Solutions Full time

Customer Service and Sales Retention Representative at Universal Energy Solutions

This role offers the opportunity to make a meaningful impact on our customers' experiences while driving sales growth and revenue expansion. As a Customer Service and Sales Retention Representative, you will be responsible for building strong relationships with customers, addressing their inquiries and concerns, and providing sales solutions to retain their business.

Your responsibilities will include:

  • Engaging with customers to understand their needs and address any inquiries or concerns.
  • Providing accurate and helpful information about our products and services.
  • Identifying opportunities for upselling or cross-selling to existing customers.
  • Processing customer orders, returns, and exchanges efficiently.
  • Developing and implementing effective sales strategies to maximize customer retention.

We offer a competitive salary range of $70,000 - $90,000 per year, based on experience, along with opportunities for career advancement and professional growth.

Requirements and Qualifications
  • Prior experience in customer service and sales, preferably in a call center or similar setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle difficult or irate customers with empathy and professionalism.
  • Proven sales skills and ability to meet or exceed sales targets.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office applications.


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