Customer Experience Director

6 days ago


Baytown, Texas, United States Performance Team Full time
About Us

At Performance Team, we strive to provide exceptional logistics services that exceed our customers' expectations. Our team of experts works tirelessly to ensure that every shipment is delivered safely and efficiently.

We are currently seeking a highly motivated Customer Experience Director to lead our customer-facing operations. This individual will be responsible for managing customer relationships, resolving issues, and implementing process improvements to enhance the overall customer experience.

The ideal candidate will have a bachelor's degree and two to five years of experience in a related field. They should possess excellent communication and leadership skills, as well as the ability to analyze complex logistics operations and implement process improvements.

Responsibilities:
* Manage customer expectations (KPI, service levels)
* Oversee office functions internal/external
* Serve as the primary liaison with Sales, Production, and Global Logistics staff on the delivery of cost-effective customer service
* Support the Regional Logistics team in carrier and warehouse sourcing and work with carriers to reduce costs
* Work with production to resolve customer and manufacturing issues
* Understand job duties and serve as backup for other positions
* Handle escalated customer service issues
* Point of contact for customers
* Support staff as needed
* Responsible for designing and implementing improved processes, or operational policies
* Recommends changes to products or services to fulfill customer needs

Benefits:
* Medical
* Dental
* Vision
* 401k + Company Match
* Employee Assistance Program
* Paid Time Off
* Flexible Work Schedules (when possible)
* And more

Salary Range:
$80,000-$85,000 per year.

Join our team and take advantage of our competitive salary and benefits package.

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