Clinical Office Director

6 days ago


Baytown, Texas, United States MyCare Medical Group Full time
Job Summary

We are seeking a highly skilled Clinical Office Director to oversee the day-to-day operations of our medical office.

This is a unique opportunity for an experienced professional to make a meaningful impact on the success of our team and contribute to the growth and development of our organization.

About the Role

The Clinical Office Director will be responsible for managing all aspects of non-clinical staff, including financial management, employee relations, customer service, training and education, facilities management, timesheet management, and site performance reports.

Key Performance Indicators (KPIs) will be monitored, and reports will be prepared to facilitate effective office management. This includes, but is not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.

The ideal candidate will have experience in a medical setting and possess strong organizational, communication, and problem-solving skills.

Responsibilities
  • Oversee staff and daily operations of the office
  • Assist in the management of office budget, monitor and control office expenditures, and staff overtime
  • Monitor KPIs and prepare office management reports
  • Conduct monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience
  • Implement procedures to improve office performance
  • Partner with providers to maintain orderly and efficient workflows in the office
  • Lead daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunity
  • Hold regular coaching sessions and annual performance reviews with direct reports
  • Responsible for implementing procedures to achieve performance goals
  • Stay abreast of company positions on Medicare Advantage, office management, business model, compliance, communication, and technology
  • Conduct office-level new hire training and onboarding
  • Manage all office aspects of new patient process with cross-functional teams
  • Maintain and keep track of office supplies, manage inventory, and carry out all purchase orders and supply request processing
  • Coordinate and manage office staff's scheduling and timesheets for payroll
  • Implement employee/patient incident reporting procedures as necessary
  • Manage and resolve patient/caretaker complaints and concerns
  • Escalate office issues and concerns timely and appropriately
  • Determine and justify needs for systems, equipment, and capital purchases
  • Monitor use, inventory, maintenance and proper working condition of clinical devices
  • Assure office readiness for regulatory visits
  • Oversee management and training of office's emergency response processes
  • Maintain client and employee privacy in accordance with MyCare policy and HIPPA regulations
  • Maintain a positive atmosphere and working environment
Requirements
  • High School Diploma
  • Minimum of 2 years administrative or managerial experience in a medical setting
  • CPR & BLS Certifications/Re-certifications, Certified Medical Assistant
  • EHR experience required
  • HEDIS experience is preferred
  • Experience with managed care is preferred
  • Effective oral and written communication skills
  • Microsoft Office applications
  • Ability to handle multiple competing priorities simultaneously
  • Strong organizational skills
  • Ability to think independently and demonstrate good problem-solving skills
  • Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner
Benefits
  • Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
  • FSA and Life Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Health Advocacy, Travel Assistance, and My Secure Advantage
  • PTO Accrual and Holidays

$120,000 - $150,000 per year, depending on experience and location



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