Enterprise Transformation Leader

2 days ago

San Diego, California, United States BD (Becton, Dickinson and Company) Full time
About BD

At Becton, Dickinson and Company, we strive to make a meaningful difference in the lives of patients and healthcare professionals. Our commitment to innovation, quality, and customer satisfaction drives us to deliver cutting-edge medical technology solutions.

Job Overview

We are seeking an experienced Enterprise Program Manager to join our team. In this role, you will lead multiple concurrent implementation project teams at strategic customer sites, providing oversight of critical issue resolution for each installed Medication Management Solutions (MMS) solution.

Responsibilities
  • Supports strategic direction of BD and provides leadership to product implementation teams at customer sites.
  • Supports BD product implementation teams to ensure successful completion of their projects.
  • Leads internal and customer program leadership & steering committee status calls; conducts regular customer executive status calls.
  • Facilitates internal communication, development & execution of mitigation plans to address program risks & issues.
  • Responsible for strategic customer satisfaction (OSAT & NPS).
  • Develops and reports regular program performance metrics to leadership & committees.
  • Optimally uses established tools and standards for communicating information to executive team regarding implementation activities.
  • Establishes strong relationships at all levels within BD and customer.
  • The EPM will analyze work effort and resources required across multiple projects and will find opportunities to decrease rework and drive operational and implementation efficiencies.
  • Maintains strong industry and product knowledge.
  • Leads enterprise level customer issues while partnering with GCS Service and Support to drive product issues and security concerns to timely resolution.
  • Works closely with the BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases.
  • Supports product proactive services and preventative maintenance compliance.
  • Partners with Business Process Manager, Customer Success and others to support ease of doing business.
Requirements
  • BA, BS or MBA preferred; PMP certification optional.
  • At least 3+ years of experience leading clinical product/medical device implementation projects in acute care settings.
  • Consistent record as change champion and change leader.
  • Proven record as matrix leader of robust technology and clinical teams.
  • Consistent track record of forming teams in a dynamic growing company.
  • Excellent written and verbal communication skills.
  • Strong grasp of technology and its impact on software deployment.
  • Must possess and maintain a valid driver's license and meet BD's auto safety standards.
  • Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions.
Salary and Benefits

The salary for this position is estimated to be between $107,500 - $177,300 USD per year, depending on location and experience. At BD, we offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and career development opportunities.

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