Systems Support Engineer I

2 days ago


Chantilly, Virginia, United States Red River Full time
Job Summary

The Systems Support Engineer I is a key member of our Red River team, responsible for providing technical support and maintenance for our customers. This role requires a strong understanding of IT infrastructure, including desktop operating systems, network protocols, and cloud services.

Key Responsibilities
  • Provide technical support and troubleshooting for customers via phone, email, and remote desktop sessions
  • Maintain and improve IT infrastructure, including desktop operating systems, network protocols, and cloud services
  • Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction
  • Stay up-to-date with the latest technologies and industry trends to provide expert-level support
Requirements
  • 1+ year of experience in IT support and maintenance
  • Strong understanding of IT infrastructure, including desktop operating systems, network protocols, and cloud services
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
  • Bachelor's degree in Computer Science or related field
  • CompTIA A+ or Network+ certification
  • Experience with Microsoft 365 and Office 365

Red River is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, excellent benefits, and a dynamic work environment.


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