Consumer Loan Specialist

1 week ago


Augusta, Maine, United States Manpower Augusta Full time
Job Summary

We are seeking a highly motivated and detail-oriented Consumer Loan Specialist to join our team. As a Consumer Loan Specialist, you will be responsible for originating new loan business, evaluating customer needs, and recommending the best consumer loan and voluntary product solutions.

Key Responsibilities
  • Originate new loan business with new and existing customers
  • Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
  • Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
  • Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
  • Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
  • Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks
  • Consistently meet or exceed loan goals
  • Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
  • Apply analytical skills to quickly and efficiently resolve any customer issues
  • Process insurance claims, follow-ups, and payments daily and maintain insurance log according to state requirements
  • Provide excellent customer care through daily transactions, customer inquiries, and problem resolution
  • Answer incoming phone calls and check branch's voicemail
  • Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. You will also need to be able to analyze customer needs and recommend the best solutions.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding career, we encourage you to apply.



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