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Retail Operations Manager

2 months ago

Providence, Rhode Island, United States Monro Inc. Full time

Job Summary

The Store Director position is responsible for providing day-to-day leadership to the store and team members. This role supports Monro Inc.'s vision in becoming a leader in the automotive and tire industry, trusted by consumers as the best place for quality maintenance and repairs.

Key Responsibilities

  • Develop sales and technical team members to produce a consistent 5-star customer experience
  • Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry
  • Introduce tire and service products to customers to maximize sales and customer satisfaction and loyalty
  • Support team members in establishing and maintaining a productive sales environment by training and developing team members on all shop operations and customer services
  • Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of team members
  • Ensure expense control through the management of payroll, store maintenance and repairs, supplies, utilities, and other controllable expenses
  • Perform other duties as assigned

Management Responsibility

The Store Director position provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This role operates under the general direction of the District Manager.

Qualifications

High School Diploma or equivalent. 2-4 years of demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.

Knowledge & Skills

  • Customer and team-focused mindset with extensive experience in customer-facing, customer-centric environments
  • Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports
  • Business mentality with the drive to exceed established goals
  • Possess basic algebra skills to calculate figures and amounts, such as discounts, interest, commissions, proportions, and percentages
  • Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment
  • Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
  • Ability to effectively mentor, coach, and develop team members

Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)

Ability to work flexible hours, days, evenings, weekends, and holidays

Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance

Frequent standing and walking for long periods of time

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting

Benefits

  • Health Insurance
  • Dental Insurance
  • 401K Retirement Plan with Company Match
  • Paid vacation
  • Paid Holidays
  • Employee Discounts
  • Career Development