Customer Service Ambassador

5 days ago


FuquayVarina, United States Dawsons Electric Full time
About Dawson's Electric
At Dawson's Electric, we're looking for a talented Customer Service Representative to join our team in Fuquay-Varina, NC. As a key member of our contact center, you'll be the initial point of contact for customers, answering their questions and guiding them to the best service solution for their home.

We offer a competitive starting salary of $18/hour, plus benefits like health insurance, 401K, paid holidays, and flexible scheduling. Our company prioritizes work-life balance and provides opportunities for growth and training.

Your responsibilities will include:
  • Answering all incoming calls professionally and empathetically
  • Providing detailed notes from customer calls to our field team
  • Conducting follow-up calls to check on past customers and assess their current needs

Requirements
We're seeking a self-starter with a high school diploma or equivalent, strong verbal and written communication skills, and excellent interpersonal skills. You should be able to work independently and as part of a team, multitask efficiently, and maintain a high level of accuracy and efficiency.

We're an equal opportunity employer committed to diversity and inclusion.

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