Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BancFirst. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and promoting BancFirst services to new and existing clients.
Key Responsibilities- Provide excellent customer service to clients, responding to their needs and resolving any issues in a timely and professional manner.
- Process transactions, including receiving and processing cash, checks, and other financial instruments.
- Sell money orders and official checks, promoting BancFirst services to clients.
- Work closely with colleagues to achieve sales goals and promote BancFirst products and services.
- Perform other job-related duties as assigned, including opening and closing duties, maintaining security standards, and adhering to company policies and procedures.
- High School Diploma or equivalent.
- Strong customer service skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of banking procedures, including teller cash limits, teller machines, and preparation of teller work.
- Ability to balance cash and maintain acceptable balancing percentages as defined by management.
- Ability to work in a highly sensitive environment, handle confidential matters, and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
- Ability to work varied hours, including evenings and weekends, as assigned to meet the needs of the business.
- Previous banking experience, preferably in a teller or customer service role.
- Bilingual (Spanish) skills, a plus.
- Constant use of computer screens.
- Ability to operate a computer keyboard, use hands to finger, handle or feel, reach with hands and arms, and talk, see or hear.
- Intermittent standing, stooping, bending at the waist, walking, kneeling or crouching.
- Ability to sit and/or stand for long periods of time during the workday.
- Long periods of typing and repetitive motion.
- Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags).
BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. We are committed to investing in the future of Oklahoma communities and providing excellent benefits and a learning environment that allows our employees to continuously improve their skills to deliver highly personalized service to customers.
We are an Equal Opportunity and Affirmative Action employer, and we value diversity in our workplace. Our differences enhance business performance, and we strive to create an inclusive environment that allows all employees to thrive.
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