Pet Resort Customer Service Professional

3 weeks ago


Glen Allen, Virginia, United States Holiday Barn Pet Resorts Full time
About Holiday Barn

We are a pet boarding, training, and daycare facility in Richmond that offers daily opportunities to discuss pet care with owners.

Our mission is to provide a safe, fun, and welcoming environment for pets and their owners. As a Customer Service Associate, you will be the face of our facility and play a critical role in ensuring positive relationships are developed and maintained with our furry guests and their owners.

Critical responsibilities include greeting customers in a friendly and professional manner, handling arrival and departure procedures, working with customers during pick-up and drop-off, and multitasking in a fast-paced environment.

To succeed in this role, you must be able to handle a high volume of phone calls, have strong communication skills, and be able to work weekends and major holidays. Basic pet industry knowledge is beneficial, but not required.

Compensation

The estimated salary for this position is $15-$17 per hour, depending on experience, plus a $2 an-hour increase for weekend workers.

Key Qualifications
  • A person who thrives on interacting with people, dogs, cats, and other animals.
  • Flexibility - we are a pet boarding business.
  • Ability to use Microsoft 365.
  • Strong communication skills.
Benefits

We offer access to company-sponsored medical, dental, and vision insurance, company-paid life and long-term disability insurance, and generous paid time off.

This workplace is moderately physically demanding, requiring the ability to lift and push up to 50lbs, stand for extended periods, bend, stoop, reach, stretch, move pets within the facility, vehicles, up and down stairs, and in and out of enclosures.



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