Member Service Representative
2 weeks ago
Towne Family of Companies is a leading banking institution that prioritizes delivering exceptional service to its members. With a strong commitment to community involvement, the company fosters a culture of excellence and teamwork.
Salary InformationThe estimated annual salary for this position is $45,000 - $55,000, depending on experience and location.
Job DescriptionWe are seeking a skilled Customer Support Associate to join our team. As a key member of our customer-facing staff, you will be responsible for providing top-notch service to our members, ensuring their needs are met efficiently and effectively.
- Welcome members to TowneBank, determine the nature of their business, and direct them to the appropriate person or department.
- Operate the bank's main telephone line, assist callers by transferring them to the appropriate party or taking messages from the caller.
- Become familiar with TowneBank's locations, hours, telephone numbers, and individuals to answer routine questions with ease.
To succeed in this role, you will need:
- A minimum of 12 months customer service experience with a single employer.
- Basic computer skills, including Outlook, Excel, Word, and Bank software programs.
- Flexibility to learn and grow as new systems or processes emerge.
- The ability to keep cash drawer in balance on a daily basis.
- The ability to accurately process monetary transactions in a timely fashion.
In addition to competitive pay, we offer a range of benefits to support your well-being and career growth, including:
- Punctual work environment.
- Opportunities for professional development and growth.
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