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Senior Medical Assistant

2 months ago

Escondido, California, United States Neighborhood Healthcare Full time
Position Overview

About Neighborhood Healthcare

At Neighborhood Healthcare, we believe in empowering individuals with the resources necessary for a fulfilling life. Our mission is to foster a community where health and happiness are paramount. We are dedicated to providing comprehensive care tailored to the unique needs of each individual, supporting them through every stage of life.

As a recognized non-profit community health organization, we facilitate over 350,000 visits annually, encompassing medical, dental, and behavioral health services for more than 77,000 individuals. Our commitment is to enhance the well-being of our communities by delivering high-quality care to everyone, irrespective of their circumstances.

Since our inception in 1969, our dedicated staff has been the cornerstone of our mission. We prioritize compassion, integrity, professionalism, collaboration, and a commitment to excellence in every role. If you resonate with these values, we invite you to explore this opportunity.


Role Summary
The Senior Medical Assistant operates under the guidance of the designated medical provider or the CSS Supervisor/Site Manager in the absence of a provider, focusing on direct patient care. This role is pivotal in ensuring patient confidentiality and maintaining a professional demeanor at all times.


Key Responsibilities:

• Enhance patient experience by embodying the values of Transforming Care, demonstrating courteous behavior and a commitment to precision.

• Exhibit understanding of human development stages and provide age-appropriate care.

• Respond to patients and colleagues with empathy and respect, acknowledging diverse psychosocial, spiritual, and cultural beliefs.

• Foster professional relationships with staff, clients, and the community.

• Collaborate effectively within a team to achieve departmental objectives.


Team Development

• Facilitate the training and mentoring of new Medical Assistants in the back office, coordinating with the R.N. to ensure comprehensive onboarding.

• Share responsibility for patient health outcomes, collaborating with Care Teams.

• Instill confidence in our care services among patients and stakeholders.

• Work collaboratively with colleagues.

• Engage in quality improvement initiatives to support organizational success.


Clinical Operations

• Oversee patient flow in the back office and provide cross-coverage as necessary.

• Adjust daily assignments to ensure adequate coverage, particularly during peak times.

• Manage the scheduling of Medical Assistants.

• Monitor daily tasks for completion, including temperature checks, exam room supplies, and data entry.

• Ensure the availability of necessary supplies for back office operations.

• Report equipment issues and take appropriate corrective actions.

• Contribute to the evaluation process of back office Medical Assistants.

• Lead back office meetings and participate in additional meetings as required.


Compliance and Safety

• Adhere to all safety protocols as outlined in the organization’s Illness and Injury Prevention Plan (IIPP) and report any unsafe conditions immediately.

• Stay informed about policies and procedures related to safe work practices.

• Follow infection control protocols and maintain patient confidentiality at all times.

• Comply with all regulations regarding corporate integrity and report any unethical or unlawful activities.


Qualifications:

• High school diploma or GED required.

• Valid medical assistant certification from an accredited institution required.

• Current BLS certification required upon hire.

• Minimum of two years of experience as a medical assistant required.

• Previous lead or supervisory experience preferred.


Additional Skills:

• Bilingual (English/Spanish) highly preferred.

• Strong verbal and written communication skills, with attention to detail.

• Ability to interpret various forms of instructions.

• Familiarity with medical terminology and procedures.

• Proficiency in electronic health records systems preferred.

• Strong organizational skills and ability to manage multiple tasks effectively.


Physical Requirements:

• Ability to lift and carry up to 15 lbs.

• Ability to stand for extended periods.


Compensation: $34.18/hr, based on experience.