Global Technical Advocate
3 weeks ago
We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at HID Global. This is an excellent opportunity for an individual who is passionate about providing exceptional technical support to our customers and driving process improvements within our organization.
About the Role:
- Provide technical expertise and guidance to customers, including troubleshooting and resolving complex technical issues.
- Develop and maintain a deep understanding of HID's products and services, as well as industry trends and best practices.
- Collaborate with internal stakeholders to identify areas for process improvement and develop strategies for implementation.
- Contribute to the development and delivery of training programs to enhance the skills and knowledge of internal teams.
Requirements:
- Bachelor's degree in Computer Science or related field.
- At least 7 years of experience in a technical support role, preferably in the IT industry.
- Proven track record of delivering high-quality technical support and resolution of complex technical issues.
- Strong understanding of Microsoft Server Technologies, consumer authentication, and large .NET technology with SQL Server or Oracle Database systems.
What We Offer:
- Competitive salary range: $130,000 - $170,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that values innovation and collaboration.
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