Customer Service Representative

2 weeks ago


Vienna, Virginia, United States D.R. Horton Full time
Customer Service Technician

D.R. Horton, Inc., a leading homebuilder in the U.S., is seeking a skilled Customer Service Technician to join our team. As a key member of our customer service team, you will play a critical role in maintaining high levels of customer satisfaction by resolving homeowner issues in a timely and professional manner.

Key Responsibilities:
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Perform necessary repairs to homes, including carpentry work, drywall, texture repair, and painting
  • Schedule and manage subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certify warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Process charge-back documentation and invoices
Requirements:
  • High school diploma or general education degree (GED)
  • Three or more years related experience, including carpentry work, drywall, texture repair, and painting
  • Must have a vehicle capable of carrying supplies, valid driver's license, and be willing to drive among designated communities in daytime and nighttime
  • Ability to work overtime
  • Ability to travel overnight
Preferred Qualifications:
  • Prior customer service experience
  • Experience with minor electrical, plumbing, and HVAC repair work

We offer an excellent benefits package, including medical, vision, and dental insurance, 401(k), employee stock purchase plan, flex spending accounts, life insurance, and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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