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Retail Store Leader

2 months ago

Kansas City, Missouri, United States The Normal Brand Full time
Job Description

The Normal Brand is a fast-growing apparel company that sells clothing and accessories online and in over 600 stores in the US. Our retail brick-and-mortar store in Kansas City located on the Plaza is hiring and we want a hard working, personable, goal-oriented Assistant Store Manager. The store is an experience where a clean, enjoyable, and fun environment is of utmost importance.

Key Responsibilities:

  • Drive an excellent customer experience and revenue through inspiring, developing, and leading a high-performing team.
  • Implement high customer service standards throughout the store and team, creating a positive and memorable experience for every guest.
  • Develop and maintain strong relationships with customers, encouraging suggestive selling to maximize revenue and drive sales growth.
  • Monitor inventory levels and replenish sales floor as needed, maintaining a clean and well-organized store environment that meets Normal standards.
  • Provide constructive feedback on product sell-through to Store Manager, identifying opportunities for improvement and driving business results.
  • Mentor and develop team members through clear communication, education, and training, ensuring they have the skills and knowledge needed to succeed in their roles.
  • Support Store Manager on all aspects of the business, including inventory management, sales floor operations, and customer service.
  • Embody a culture of respect and open communication, fostering a positive and inclusive work environment.

Requirements:

  • 1-2 years of retail apparel experience, with a proven track record of success in a similar role.
  • Eagerness to learn through feedback and solve problems in a fast-paced environment, with a strong ability to adapt to changing circumstances.
  • Experience working with and/or managing inventory, with a focus on maintaining high levels of accuracy and efficiency.
  • Superior organization and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Strong team player with a positive attitude, a passion for making people happy, and a commitment to delivering exceptional customer service.
  • Self-starter with a strong work ethic, a willingness to take ownership of tasks and projects, and a focus on driving business results.
  • Independent, goal-oriented, data-driven, competitive, and positive energy, with a strong ability to work independently and as part of a team.
  • Strong retail business acumen, with a deep understanding of the apparel industry and a passion for staying up-to-date on the latest trends and developments.
  • Inventory integrity, with a focus on maintaining high levels of accuracy and efficiency in inventory management.
  • Proficiency with Microsoft Word, Excel, and Google Drive, with a strong ability to learn new systems and processes quickly.
  • Ability to adapt quickly to new systems and processes, with a strong focus on continuous learning and professional development.
  • Flexible availability, including nights, weekends, and holidays, with a strong ability to work a variety of shifts and schedules.
  • 38-40 hours per week to maintain full-time status, with a focus on delivering exceptional customer service and driving business results.

What Will Make You Stand Out:

  • 3+ years of retail management experience, with a proven track record of success in a similar role.
  • Fashion/apparel industry experience, with a deep understanding of the latest trends and developments.
  • Passion for making people happy, with a strong ability to deliver exceptional customer service and drive business results.
  • Proficiency with Shopify and Shopify POS, with a strong ability to learn new systems and processes quickly.
  • Strong integrity, with a focus on maintaining high levels of accuracy and efficiency in all aspects of the job.
  • Excellent fashion sense, with a strong ability to stay up-to-date on the latest trends and developments.
  • Self-awareness, with a strong ability to recognize areas for improvement and drive personal and professional growth.
  • Humble, hungry, and smart, with a strong ability to work collaboratively with others and drive business results.

Benefits:

  • Paid hourly and bi-weekly, with a competitive compensation package that reflects your skills and experience.
  • Bonus opportunities, with a focus on rewarding high-performing team members and driving business results.
  • Employee discount, with a focus on providing team members with a discount on Normal products and services.
  • Health benefits, with a focus on providing team members with access to comprehensive health insurance and other benefits.
  • 401(k) plan, with a focus on helping team members save for retirement and achieve their long-term financial goals.

Please submit a cover letter along with your resume, highlighting your skills, experience, and qualifications for the role.

Job Types: Full-time