Sales Associate II

2 days ago

North Bend, Washington, United States Tapestry Full time
Job Title: Sales Associate II

At Coach, we're committed to delivering exceptional customer experiences and driving sales results. As a Sales Associate II, you'll play a key role in upholding our Service and Selling Models, creating a positive first impression, and building lasting relationships with customers.

Key Responsibilities:
  • Understand organizational objectives and make decisions that align with Company priorities
  • Take ownership and commit to delivering results, while remaining actively aware of personal and store metrics
  • Create short- and long-term strategies to achieve personal metrics and performance goals
  • Represent Coach as a brand ambassador and demonstrate our Selling and Service expectations at all times
  • Understand changes in local market and support the execution of local sales strategies and tactics
  • Drive business through sales strategies, clienteling, and sourcing new customers
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value
  • Remain aware and communicate current pricing and promotional strategy to customers
  • Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs
  • Sensitive to customers' needs and tailor approach by reading cues
  • Attends to the unique and individual shopping needs of each customer
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Flexes personal selling techniques to contribute to overall store financial results
  • Builds lasting and loyal relationships with customers
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts
  • Creates enthusiasm and positivity for a shared vision and mission
  • Promotes and endorses a team selling environment
  • Fosters an environment of teamwork, trust, and collaboration with internal and external customers
  • Remains solution-oriented and adaptable to changing business and store needs
  • Welcomes feedback and adapts behaviors as appropriate
  • Maintains a calm and professional demeanor at all times
Requirements:
  • 1-3 years of previous sales experience, preferably in a luxury retail service environment
  • Possesses current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
  • Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stockroom
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
  • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays
Competencies:
  • Drive for Results: Can be counted on to exceed goals successfully
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
  • Creativity: Comes up with a lot of new and unique ideas
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization
  • Learning on the Fly: Learns quickly when facing new problems
  • Perseverance: Pursues everything with energy, drive, and a need to finish
  • Dealing with Ambiguity: Can effectively cope with change

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