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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States Ultimate Staffing Services Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Ultimate Staffing Services. As a key member of our client relations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including details of inquiries, complaints, and comments.
  • Technical Skills: Develop and maintain proficient working knowledge of CRM software, Microsoft Office products, and other supporting databases.
  • Product Knowledge: Stay up-to-date on product information, catalogs, and website knowledge to effectively assist customers.
  • Communication: Respond to customer inquiries in a timely and professional manner, using excellent written and verbal communication skills.
  • Data Entry: Accurately enter data from various sources, including email, phone, fax, mail, and web orders.
  • Data Management: Collect and maintain accurate data, ensuring seamless data flow and minimizing errors.
  • Collaboration: Work closely with Accounting and Finance teams to resolve customer account issues and provide exceptional customer service.
  • Technical Requirements: Possess excellent computer and technical skills, with the ability to learn new programs quickly.
  • Requirements: Minimum 1 year of customer service experience required, with a strong focus on providing exceptional customer service.
Requirements
  • Organizational Skills: Possess strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Technical Skills: Develop and maintain proficient working knowledge of CRM software, Microsoft Office products, and other supporting databases.
  • Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Adaptability: Demonstrate the ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Logical Reasoning: Possess strong logical reasoning skills, with the ability to analyze complex situations and provide effective solutions.
Equal Employment Opportunity

Ultimate Staffing Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive hiring process, and we consider all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.