Store Manager I
5 days ago
As a Store Manager I at UScellular, you will be responsible for delivering exceptional customer service, achieving sales and financial goals, and leading a team of retail professionals to execute on the company's vision and strategy.
Key Responsibilities- Lead a team of retail professionals to achieve superior results, customer advocacy, and a high-performance culture.
- Provide clear expectations, timely feedback, and continuous improvement opportunities to team members.
- Achieve sales goals by planning, teaching, motivating, mentoring, and providing feedback to associates.
- Meet sales targets by promoting UScellular products and services to new and existing customers.
- Maintain store performance through coaching and accountability by planning, monitoring, and observing individual and team performance.
- Teach sales team in selling tools and techniques, including prospecting customers, qualifying needs, problem-solving, and sales process practices.
- Oversee daily operational processes within the retail store according to company guidelines.
- Select, train, and develop team members to ensure they are fully equipped with the tools, information, knowledge, skills, and business.
- Promote customer advocacy through meeting the needs of new and existing customers, creating positive customer engagement.
- Identify associates with advancement potential and provide ongoing development to build skills and capabilities, supporting UScellular's leadership pipeline.
- Oversee and ensure successful onboarding for newly hired associates.
- Ensure store scheduling and allocation of store resources to ensure optimum customer service.
- Safeguard and monitor loss prevention procedures to minimize shrinkage.
- Lead marketing efforts in representing UScellular through community involvement and promoting the brand.
- Ensure all associates' compliance with company policies, procedures, and required trainings.
- Attend all required UScellular training programs and assist with and lead training as needed.
- High school diploma or state equivalency certification (GED).
- At least two years of sales management experience.
- One or more years of leadership or management experience.
- Prior experience in building, motivating, and leading teams.
- Experience in coaching, organizing, planning work assignments, and delegating duties.
- Flexible in working a schedule including regular nights, weekends, and holidays.
- Experience leading in a fast-paced retail sales environment.
- Proficient in managing multiple priorities and deadlines.
- Excellent written, verbal, and interpersonal communications skills.
- Working knowledge of Microsoft Windows applications.
- Bachelor's Degree.
- Wireless and/or retail sales management experience.
- Familiar with various mobile software applications and operating systems (Android, Apple).
- Prior experience networking with the local community and supporting small business customers.
- Experience with Point of Sale (POS) systems.
- Experience with computerized pricing and inventory control systems.
Associates have access to healthcare benefits (medical, dental, and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time/6 days accrued per year for part-time), paid Sick/Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Term Disability (180-day waiting period) coverage is also available for full-time associates. Associates scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).
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Store Manager I
4 days ago
Peoria, Illinois, United States UScellular Full timeAbout This RoleWe are seeking a highly motivated and experienced Store Manager I to lead our retail team and drive sales growth in our stores. As a Store Manager I, you will be responsible for delivering exceptional customer service, achieving sales and financial goals, and leading a team of retail professionals to execute on our vision and strategy.Key...
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Store Manager I
4 days ago
Peoria, Illinois, United States UScellular Full timeAbout This RoleAs a Store Manager I at UScellular, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing retail team. You will oversee daily store operations, manage sales performance, and develop and lead a team of retail professionals to achieve business objectives.Key...
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