Mortgage Loan Support Specialist

2 weeks ago


Westfield, Indiana, United States Carrington Holding Company, LLC Full time

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors. We are seeking a highly skilled Customer Service Representative to join our growing team of uniquely talented professionals.

About the Job

This entry-level position offers an exciting opportunity for individuals who are passionate about delivering exceptional customer care. As a Customer Service Representative, you will work closely with a team of professionals to provide solutions to customers' inquiries and concerns.

The estimated salary for this position is $20.00 per hour, plus a monthly incentive. Additionally, bilingual Spanish speakers may be eligible for an extra $1.50 per hour.

Key Responsibilities
  • Answer incoming calls from borrowers and third parties via an Automated Call Distribution system (ACD).
  • Deliver accurate and timely information to callers in a courteous and professional manner.
  • Refer complex or complicated calls to qualified team members.
  • Perform necessary steps to provide call resolution, including setup and routing of process tasks, email or phone contact with supporting departments.
  • Track, follow-up, and complete customer call backs to ensure inquiry resolution.
  • Collect payments whenever necessary and appropriate.
  • Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Requirements
  • High school diploma or equivalent work experience.
  • Customer service/call center experience preferred, but not required.
  • Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
  • Bi-Lingual (Spanish) skillset preferred.
What We Offer
  • Comprehensive healthcare plans for you and your family.
  • Discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington grow.


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