Customer Service Representative
2 weeks ago
As a Customer Service Representative at Carrington Mortgage Services, you will play a vital role in delivering exceptional customer care to borrowers and investors. With a focus on providing accurate and timely information, you will be responsible for handling incoming calls and third-party inquiries regarding existing mortgage loans.
About the RoleThis entry-level position is an excellent opportunity for individuals with strong communication skills and a passion for helping others. As a Customer Service Representative, you will work closely with a team of professionals to provide solutions to customers' inquiries and concerns.
The estimated salary for this position is $20.00 per hour, plus a monthly incentive. Additionally, bilingual Spanish speakers may be eligible for an extra $1.50 per hour. This compensation package reflects the company's commitment to recognizing and rewarding its employees' hard work and dedication.
Key Responsibilities- Answer incoming calls from borrowers and third parties via an Automated Call Distribution system (ACD).
- Deliver accurate and timely information to callers in a courteous and professional manner.
- Refer complex or complicated calls to qualified team members.
- Perform necessary steps to provide call resolution, including setup and routing of process tasks, email or phone contact with supporting departments.
- Track, follow-up, and complete customer call backs to ensure inquiry resolution.
- Collect payments whenever necessary and appropriate.
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
- High school diploma or equivalent work experience.
- Customer service/call center experience preferred, but not required.
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
- Bi-Lingual (Spanish) skillset preferred.
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you'll get paid to help Carrington grow.
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