Training and Knowledge Development Manager
2 weeks ago
The Training and Knowledge Manager will play a critical role in supporting MSI's talent development efforts by designing and delivering high-quality training activities and promoting the use of MSI's knowledge management systems. This position will collaborate with other MSI staff, including subject matter experts, training professionals, and information technology specialists, to develop and refine training materials and job aids. The successful candidate will have experience in instructional design, adult learning principles, and learning technologies, and will be able to quickly learn new technologies and industry concepts.
Responsibilities- Collaborate with subject matter experts to develop and refine training materials and job aids, such as templates, forms, manuals, checklists, and how-to guides.
- Create and modify e-learning activities using instructional design principles and tools such as Articulate 360, Camtasia, or Adobe Illustrator.
- Facilitate or co-facilitate training sessions for employees at all levels of the organization on topics including supervision skills, performance management, giving and receiving feedback, and promoting a respectful workplace free from discrimination, harassment, and sexual misconduct.
- Coordinate the use of internal resources, including people, technology, facilities, and materials, to support training activities.
- Perform producer functions for virtual training sessions, including managing breakout rooms, monitoring the chat, and providing technical support.
- Perform administrative functions within the Learning Management System and knowledge management platforms, including uploading content, managing assignments, providing support to users, running reports, and analyzing data.
- Promote a culture of knowledge-sharing across departments and practice areas within MSI and facilitate their contributions to the knowledge base of organizational documents, best practices, and other relevant information.
- Support the evaluation of training and learning initiatives.
- Provide support as needed to other talent development and HR initiatives, such as performance management, onboarding, and employee engagement.
- Bachelor's degree in Business, Human Resources, Instructional Design, Industrial/Organizational Psychology, Learning Technologies, or other relevant degree required.
- Minimum four years of professional experience required.
- Minimum two years of experience in the specialized areas of staff training or learning and development required.
- Experience designing, developing, and delivering training required.
- Experience coordinating or communicating across multiple stakeholders in an organization required.
- Experience administering Learning Management Systems required.
- Experience using learning technologies and software applications, such as Articulate Storyline, Adobe Captivate, or other e-learning authoring tools, required.
- Experience managing meetings in videoconferencing software, such as Microsoft Teams, Zoom, WebEx, etc., required.
- Experience working with Microsoft 365, primarily Word, PowerPoint, and Excel, required.
- Knowledge of instructional design and adult learning principles required.
- Strong written communication skills and attention to detail required.
- Ability to quickly learn new technologies, applications, and industry concepts/terminology required.
- Fluency in English required.
MSI Tetra Tech is a management consultancy with a 40-year history of delivering results for our clients. We have expertise in monitoring and evaluation, democracy and governance, peace and stability, rule of law and accountability, education, gender and inclusion, strategic communications, and leadership and organizational development. We have implemented projects in 90 countries around the world and work with clients ranging from the U.S. Government to large bilateral and multilateral donors, national and local governments, nongovernmental organizations, think tanks, foundations, and universities.
We are committed to taking a thoughtful, compliant, and equitable approach to employment compensation. We commit to providing a holistic comprehensive salary analysis, including reviews of individual skill sets and compensable factors related to qualifications, business needs, internal compensation data, and industry and labor market surveys. The anticipated pay range for this position is $78,000 to $85,000 USD.
MSI is an equal opportunity employer that values diversity and inclusion. We strive to develop and maintain a culture that honors the perspectives and identities of our employees, our communities, and those impacted by our work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
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