Dialysis Program Manager RN

6 days ago

Syracuse, New York, United States Fresenius Medical Care North America Full time
Job Title: Dialysis Program Manager Registered Nurse

Fresenius Medical Care North America is seeking a highly skilled and experienced Dialysis Program Manager Registered Nurse to join our team. As a key member of our organization, you will be responsible for overseeing the dialysis program, ensuring high-quality patient care, and driving business growth.

Key Responsibilities:
  • Collaborate with internal and external customers to ensure a positive customer experience for every patient.
  • Develop and implement education programs for patients, caregivers, and support systems on modality options, including hemodialysis treatments, peritoneal dialysis, and kidney transplantation.
  • Lead a team of Kidney Care Advocates, providing coaching, counseling, and performance reviews.
  • Provide monthly reporting on Home Therapies referrals to Director of Operations, Area Team Leads, and Market Manager.
  • Train Kidney Care Advocates on all programs relating to the kidney education process.
  • Assist with patient navigation along the continuum of care from Stage 4 CKD to initiation of dialysis or transition from in-center hemodialysis to home therapy.
  • Maintain high-level communication with physicians, partners, and interdisciplinary team members.
  • Support and implement processes with physician practices and local clinics for patient referrals and evaluate their effectiveness.
  • Ensure timely responses to all referrals for education on modalities.
  • Assist in the identification, evaluation, and selection of Home Dialysis patients and Care Partners.
  • Coordinate the timely admission of patients into Fresenius Kidney Care Home Therapy and In-Center programs.
  • Conduct Home Therapy awareness programs for existing patients and Fresenius staff, as needed.
  • Strive to meet growth goals by maintaining strong physician and partner relationships and identifying opportunities for increasing referrals to Fresenius Kidney Care and Home Therapies.
  • Collaborate with Kidney Care Advocate, RVP, Market Development, and HT DO on the development and implementation of the home therapy strategic plan.
  • Maintain knowledge of FMCNA Home Therapies products, services, and strategies to promote FMCNA Home Therapies to the community through outreach programs.
  • Participate in all pertinent FMS training and development opportunities to grow and develop business knowledge, skills, and leadership competencies.
  • Provide educational programs to physicians, as needed.
  • Coordinate communication of all corporate and business unit Home Therapies initiatives to physicians in collaboration with the Regional Vice Presidents and home therapy managers.
  • Foster relationships with FKC partners, such as NxStage, Azura, and Interwell, to ensure opportunities for partnerships are developed and utilized.
  • Ensure accurate and timely documentation of patient interactions and status through maintenance of CTH database and Power BI, and/or electronic medical record.
  • Provide assistance to junior-level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.
  • Train new managers on company standards and procedures, customer experience, and how to properly interact with the team.
  • Oversee Manager new hire training and development activities, identify training needs for the organization, supervise trainers' work, and develop effective manager training programs.
  • Reports to Director for higher-level issues that may arise.
  • Adheres to the FMCNA Compliance Program and all regulatory and FMCNA policy requirements.
Requirements:
  • Bachelor's Degree required; Advanced Degree desirable.
  • Registered Nurse degree desirable.
  • Subject to state licensure requirements, MSW or RD (or other applicable licensed professionals) may be eligible under the supervision of Qualified Licensed Staff.
  • Bachelor's Degree plus 6 – 8 years' related experience; or Master's degree with 4+ years' related experience; or RN with 5+ years related experience.
  • 3+ years' supervisory or project/program management experience preferred.
  • Minimum of 1 year Nursing experience preferred.
  • Minimum of 1 year Home Dialysis experience desired.
  • Minimum 4 years with proven success in the Kidney Care Advocate Manager or similar role.
  • Demonstrated leadership and management competencies and skills, including customer service, patient outcomes, continuous quality improvement, team building, and employee motivation.
  • Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
  • High level of emotional intelligence and demonstrated ability to relate to persons of all ages and diverse backgrounds, skills, and abilities.
  • Excellent verbal and written communication and presentation skills.
  • Results-oriented to exceed established goals.
  • Proficiency with PCs and Microsoft Office applications.
  • Proven ability to be a team player.
EO/AA Employer:

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

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