Customer Service Representative

5 days ago


Sevierville, Tennessee, United States Wilderness Territory Full time

**Job Overview**

As a Guest Services Associate at Wilderness Territory, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include registering and assigning rooms, issuing room keys, and maintaining accurate records of occupied rooms and guest accounts.

**Key Responsibilities**

  • Register and assign rooms to guests, issue room keys, and maintain accurate records
  • Provide excellent customer service to guests, responding to their needs and resolving any issues that may arise
  • Process payments from departing guests, collect cash and credit card information, and balance guest accounts
  • Perform bookkeeping activities such as balancing cash and guest accounts, reviewing accounts and charges with guests during check-out, and posting charges for rooms, food, and beverage

**Requirements**

  • High school diploma or general education degree (GED) along with one to three months related experience and/or training
  • Customer service background preferred
  • Proficiency in English language required
  • Ability to recognize numbers, add and subtract two-digit numbers, and measure units
  • Ability to apply common sense understanding to carry out simple one- or two-step instructions


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